Customer Account 

Coupons & Promotions

How do I redeem a coupon? I can't redeem my coupon The discount has not been applied

Newsletter

How do I subscribe to your Newsletter? How do I unsubscribe from the Newsletter? I have subscribed to your Newsletter, but I haven't received anything How do I get my zooPoints bonus for subscribing to your Newsletter?

Loyalty Programmes

What are zooPoints? How do I redeem my zooPoints? My zooPoints have expired – can I renew them? Refer a friend does not work – what can I do? How do I create a "My Pet Profile"?

My zooplus

What are the advantages of a "my zooplus" customer account? How do I create a "my zooplus" customer account? How can I change or reset my password? How do I change my email address? Where do I find my personal details and how can I change them? Where are my invoices? I am moving to a different country. Can I continue buying from zooplus? How do I delete my customer account?