Please take a look at the Refer a Friend Terms & Conditions to make sure that your referral meets all the criteria.

Please note: 

• The referred friend must be a new zooplus customer
• You cannot send the link to yourself or anyone else in your household
• The referred friend must make their first zooplus purchase via your personalised invitation link. If the link expires, the recommended friend must click the invitation link again before placing the first order.

If everything is ok and it still does not work, please contact our Customer Care team for further assistance.