Orders

Ordering Information

How do I create a customer account

Can I order as a guest?

Is there a minimum and maximum order value?

Is a printed invoice included in my delivery?

Is your website secure?

Payment

Which payment methods do you offer?

How do I select or change my payment method?

My credit card/debit card payment failed – what should I do?

My PayPal payment failed – what should I do?

I've received a payment reminder even though I've paid for my order

Order Status

Will I receive an order confirmation?

How will I know when my order has been dispatched?

How can I track my order?

Changes & Cancellation

Can I make changes to my order or delivery address?

Can I cancel my order?

Can I combine several orders?

zooplus Repeat

How does zooplus Repeat work?

How do I set up zooplus Repeat?

How can I modify or cancel my zooplus Repeat subscription?

Will I be notified before my next zooplus Repeat order is dispatched?