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Returns & Claims
Shopping with us
How do I create a customer account
Can I order as a guest?
Is there a minimum and maximum order value?
Is a printed invoice included in my delivery?
Is your website secure?
Which payment methods do you offer?
How do I select or change my payment method?
My credit card/debit card payment failed – what should I do?
My PayPal payment failed – what should I do?
I've received a payment reminder even though I've paid for my order
Will I receive an order confirmation?
How will I know when my order has been dispatched?
How can I track my order?
Changes & Cancellation
Can I make changes to my order or delivery address?
Can I cancel my order?
Can I combine several orders?
How does zooplus Repeat work?
How do I set up zooplus Repeat?
How can I modify or cancel my zooplus Repeat subscription?
Will I be notified before my next zooplus Repeat order is dispatched?