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Loyalty Programmes

What are zooPoints?

Here at zooplus we reward you for your loyalty with zooPoints. Registered customers automatically earn 1 point for every £1.00 of order value. Collecting zo...

How do I redeem my zooPoints?

It's easy to redeem your zooPoints for amazing free rewards for your pet.    Here's how:  Log in to your "my zooplus" account  Click ...

My zooPoints have expired – can I renew them?

If zooPoints are not redeemed for a Reward within 12 months from the time they were credited to your account, they will expire at the end of the quarter. zo...

Refer a friend does not work – what can I do?

Please take a look at the Refer a Friend Terms & Conditions to make sure that your referral meets all the criteria.   Please note:  The referred fri...

How do I create a "My Pet Profile"?

If you are a registered zooplus customer, you can create a detailed profile with photos, for each of your pets.     To create a profile:  Log in to your...