Overview
Important Information regarding delivery:
Dear customers, please be advised that due to high demand, deliveries of orders might be delayed.
How can we help you today?
Enter your search term here...
Search
Orders
Ordering Information
Payment
Order Status
Changes & Cancellation
Product
Product Information
Product Issues
Delivery
Delivery Information
Parcel Tracking
Delivery Issues
Returns & Claims
Returns
Claims
Right of Withdrawal
Customer Account
Coupons & Promotions
Newsletter
Loyalty Programmes
My zooplus
Shopping with us
Terms & Conditions
Privacy
Data & Usage
Most popular FAQs
Which payment methods do you offer?
The product is not as expected
Do you offer free delivery?
Can I choose the delivery partner?
When will my parcel be dispatched?
How can I track my parcel?
My parcel has been dispatched but tracking is not available
How do I return an item?
How do I redeem a coupon?
How do I create a "my zooplus" customer account?
Need a bit more help?
Please get in touch with us, we’re always happy to help.
Contact us