Delivery Information

Do you offer free delivery?

Free delivery and a choice of delivery service partner applies to standard orders of £39 or more to for most of the UK*. Some overweight orders may incur a ...

Overweight Orders

The maximum weight for any single parcel is 31kg. We cannot dispatch single parcels over this weight. If your order weighs more than 31kg it will be dispatc...

Can I choose the delivery partner?

zooplus offers customers a choice of delivery service partners for most UK postcodes. For a small minority of postcodes, there is no choice of delivery serv...

Can my order be dispatched on a specific day?

It is not possible to specify the day of dispatch.  

Can I select a pickup point as a delivery address?

When you place your order, it is not possible to stipulate a pickup point as your delivery address.     However, if the first attempt to deliver your parc...

What if I am not at home when my parcel is delivered?

If you are not at home when delivery is attempted, our delivery partner will leave your order in the nominated safe place or with a neighbour. The driver wi...

Bulky & Frozen Goods

Orders that include bulky or frozen items are subject to special shipping terms and customers are advised that they may take longer to arrive than the estim...

Must the delivery address be the same as the invoice address?

You can enter different invoice and delivery addresses during the checkout process.    Please note:    If you want to change your delivery address only,...